Diffusion of business-to-government IT innovations: the case of e-customs
Unter Mitarbeit von
Rovereto (TN), Italy
Europäische Union; Zollverwaltung; Verwaltungsautomation; Electronic Government; Informationstechnik; Innovation; Diffusion (Wirtschaft)
DDC (Dewey Decimal Classification)
Allgemeines, Informatik, Informationswissenschaft - 000
Freie Stichwörter (deutsch)
Elektronischer Markt; Technische Innovation; Staatliche Einrichtung
Freie Stichwörter (englisch)
Business-to-Government; IT innovations; e-commerce; electronic commerce
Business-to-government IT innovations seek to facilitate all procedures and technologies used by business companies and governmental institutions in order to improve their communication and collaboration. One goal of those innovations is to enable a more effective and efficient trade, not only locally but also on an international level. The increased trade volume of the last decades has forced governments to seek a balanced trade-off: to keep trade secure and competitive but at the same time decrease the administrative overheads put on companies by increasing control mechanisms. In order to reach these goals, the European Union promoted an initiative that foresees, by 2013, the introduction of a European common standardized e-customs system that will substitute paper-based customs procedures and harmonize national e-customs systems. Although the European e-customs regulation states the objectives of the envisioned common standardized e-customs system, functional and technical specifications are provided only on a high level. Therefore, the adoption and diffusion process is relegated to each individual member state. Thus, the analysis on how such a system will be adopted and diffused is of particular interest for all 27 member states. However, only a few authors have dedicated any research to e-customs system innovation and diffusion.
This research aims to investigate how e-customs innovation diffusion may take place focusing on the benefits that it can bring to potential stakeholders, i.e., business companies and governments. Two research models have been developed based on a literature review on diffusion of IT innovations as well as on value assessment methods used for IT innovations implemented in the private and public sector. The first research model aims to illustrate the innovation-development of business-to- government IT innovations, while the second aims to provide a guideline on how to conduct value assessment for such innovations as well as how to classify the identified benefits. Multiple case studies on e-customs have been carried out in order to test the proposed research models involving different business companies and governmental bodies.
The results of this research have been published in nine articles, addressing both academic and business audience.
Boutellier, Roman (Prof. Dr.)
Schmid, Beat (Prof. Dr.)
Erweitertes Diss. Komitee
Link zu diesem Dokument